RETURNS AND EXCHANGES
PROCESSING YOUR RETURN
At Red Hot Couture, we are committed to ensuring the highest level of service.
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.
Damaged, soiled, altered or returned goods without their original labels, will be rejected and returned to the customer.
Please note that you must obtain proof of postage, just in case your order is lost in transit, on its way back to Red hot couture. Ideally, a tracked and signed for courier system is best for returns or exchanges.
Red hot couture reserve the right not to refund you, if you return items to us outside the terms of our returns policy.
Redhotcouture.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to redhotcouture.com in accordance with our Terms and Conditions.
• Return requests on full priced items must be initiated within 14 days of delivery
• Return requests on sale items must be initiated within 7 days of delivery
Please allow 7 working days for your refund to settle on your account. We aim to process your refund within 3 working days of receipt of your return allowing a further 4 days for the refund to settle on your account, and up to 7 working days for PayPal payments.
All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Customs Duties and Taxes for more information on these charges).
For international refunds/exchanges, please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this any taxes incur will be your responsibility to pay to your shipper.
You will need to include your invoice in order for redhotcouture.com to identify your order and allocate your refund or exchange.
Refunds can only be given via the original method of payment.
If you have received an unwanted gift that has been purchased from redhotcouture.com we are able to offer you an exchange to the same value the item was purchased at, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.
If a special discount code was applied to your order the amount refunded will be repaid at the discounted value.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, 2000
In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to firstname.lastname@example.org and we will provide you with delivery details. You will be responsible for returning your order to us.
Orders cancelled under the DSR do not qualify for our complimentary returns service and we recommend you send the order back under an insured service that can be tracked. Undelivered orders are not the responsibility of redhotcouture.com
To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.
Red Hot Couture prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.
If you are returning goods to Red Hot Couture for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.