SHIPPING AND DELIVERY
Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate.
Customers shopping in RoW (Rest of World) locations including the Channel Islands may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement.
Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
All RHC purchases will require a signature upon delivery for all goods shipped, if nobody is around to take delivery of your parcel, you will be left a calling card by our carrier, telling you how you can pick it up.
All orders are shipped from the UK, Monday to Friday, within business working hours. Please allow an extra working day for public/bank holidays.
FREE DELIVERY IS ONLY AVAILABLE IN THE UK, for orders over £75.00.
Any orders that need faster shipment, please email: firstname.lastname@example.org stating next day delivery (extra cost will incur).
We aim to have your order delivered to you within 3-5 working days.
Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW location and you may be liable for customs duties and taxes.
We aim to have your order delivered to you up to 14 working days, pending customs clearance.
CUSTOMS DUTIES AND TAXES FOR REST OF WORLD
We currently ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges.
Customers in RoW locations who return their orders for a refund to redhotcouture.com are responsible for retrieving the charges for customs duties and taxes.
Redhotcouture.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.
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